Pick the topic that fits, then send us a message. Our team typically responds within one business day.
Mediator reply
Within 24 hours
Seller payout
Usually within 1 hour
Business hours
Mon–Fri, plus monitored weekends
Support
Questions about a deal, funding, or payouts. Include your deal ID if you have one.
Disputes
Open a dispute from the deal itself so a mediator can review it. See how it works.
Everything else
Partnerships, press, or feedback — send us a note and we’ll route it to the right place.
Company details
FidesVault is operated by a privately held company based at Via San Massimo 280, Nola NAPOLI 80035, Italy. Email erik.cox@fidesvault.com, or read more about the team.
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Most questions about funding, fees, the split, disputes, and security are answered in our help center.