Last updated: August 2026
Escrow, not banking
We hold funds only to settle a specific deal. FidesVault is not a bank, broker, or exchange, and holds no deposit accounts.
$400–$50,000 deal range
The minimum deal size is $400 and the maximum is $50,000, with sliding-scale fees that decrease as size grows.
Mediator-reviewed disputes
A neutral mediator reviews the evidence and issues a binding decision on any deal that enters a formal dispute.
Italian governing law
These terms are governed by the laws of Italy. Unresolved legal matters are handled in the competent Italian courts.
By creating an account or using FidesVault (the "Service"), you agree to these Terms of Service. If you do not agree, do not use the Service. You must be at least 18 years old and legally able to enter into contracts.
FidesVault provides an escrow service for online transactions between two parties — including freelance and contract work, digital goods and services, marketplace sales, and business-to-business deals. We hold funds in escrow while a buyer and seller complete a transaction, and we may provide a neutral mediator to review disputes.
Deals can be funded and settled using digital assets on the networks listed on our settlement page, or in traditional currency where offered. Additional settlement methods may be added over time, and the funding screen for each deal always shows the accepted method for that deal.
FidesVault is not a bank, a money transmitter offering deposit accounts, a broker, an exchange, or an investment service. Funds held in escrow are held for the purpose of settling a specific deal and are not deposits.
You are responsible for the accuracy of your account information and for keeping your credentials and two-factor methods secure. You are responsible for all activity under your account.
We may request additional verification information from you where it is needed to prevent fraud, to resolve a dispute, or to meet a legal or regulatory obligation. Funds may be held until that verification is complete.
A deal is governed by the written terms both parties accept before funding. Once the buyer funds the deal and the funding is confirmed on the relevant settlement network, the deal proceeds according to those terms.
All amounts are computed server-side in the smallest unit of the relevant currency and recorded in a double-entry ledger. Released funds are paid to the seller minus the applicable platform and settlement fees.
Fees are disclosed before you commit to a deal and follow the published schedule on our Fees page, including the platform fee, a minimum fee, a settlement fee, and pass-through network costs. By proceeding with a deal you agree to the fees shown for that deal.
You may not use the Service to trade banned items or to engage in unlawful, fraudulent, or abusive conduct. Prohibited and restricted categories are listed on our Prohibited items page. We may screen, hold, or cancel deals that violate these rules and report unlawful activity to authorities.
If a dispute arises, either party may open a dispute. A neutral mediator will review the submitted evidence and the agreed terms and issue a final decision, which may be a release, a refund, or a partial settlement. You agree that the mediator’s decision within the Service is final for the purpose of releasing escrowed funds.
Dispute decisions are made by a person. Where we use automated tools to assist review, they inform the mediator and do not replace human judgement.
Transactions on a settlement network are irreversible and subject to network congestion, fees, and price volatility. You are responsible for sending the correct asset on the correct network to the correct address shown on the deal. FidesVault is not liable for losses caused by user error, third-party wallets, or network conditions outside our control.
To the maximum extent permitted by law, FidesVault is provided "as is" without warranties of any kind, and our aggregate liability for any claim is limited to the fees we earned on the specific deal giving rise to the claim.
We may update these terms from time to time. Material changes will be communicated through the Service. Continued use after an update means you accept the revised terms.
These Terms of Service and any dispute arising out of or in connection with them — including disputes about their existence, validity, or termination — are governed by and construed in accordance with the laws of Italy, without regard to its conflict-of-law principles.
You agree that any legal action or proceeding relating to the Service that is not resolved through the in-platform dispute process will be brought exclusively in the competent courts of Italy. Both parties submit to the jurisdiction of those courts for this purpose.
If you have questions about these Terms of Service, need to report a potential violation, or have a legal inquiry relating to the Service, please reach us through the contact page. We aim to respond to all legal queries within five business days.
For security disclosures, use the dedicated security contact described in our Trust & Security Center rather than the general contact form.
Questions about these terms? Visit our contact page.
Questions about this policy?
Our team is happy to clarify anything before you trade.